Sales: sales@databasemart.com Support: support@databasemart.com Phone: 409-877-4238

Server Colocation Frequently Asked Questions

What payment methods do you accept?

Currently we accept Visa, MasterCard, Paypal, Wire Transfer and Check. If using a non-instant form of payment, creation of your account will be delayed until payment clears.

How do I view my invoices?

Please login to our customer billing center at https://billing.databasemart.com/ and click on "My Finances" then click "Invoices" on the left to view all your invoices.

Do you offer any money back guarantee?

No. All payments To Database Mart LLC for the server colocation service are non-refundable.

What is the average turn around on orders placed?

2 ~ 5 business days.

Do you offer any network up time guarantee?

99.999%

What's your technical support response time?

Usually the technical support ticket will be handled within 30 minutes. The maximum is 24 hours.

How can I cancel my colocation service?

You must notify us of a cancellation request a minimum of 30 days prior to the billing renewal date. To do so please submit a sales ticket at Customer Support Center or email sales$databasemart.com. There are no pentalties for canceling your service. The service would then be terminated at the end of your billing cycle.

Do you block any TCP/UDP ports in your network?

No. All ports are open.

Do you setup DNS or reverse DNS?

The customer is responsible for setting up the DNS on their servers. We can provide the RDNS (Reverse DNS) for you. Once the server is deployed, a customer can simply send a support ticket to request the RDNS.

Do you allow IRC in your network?

All IRC is strictly forbidden on our network. Any host found running either a IRC client or server will face suspension and possible cancellation of services.